WiseBolt Privacy Policy
At WiseBolt (“we,” “us,” “our”), we are committed to protecting the privacy and security of our users’ (“you,” “your”) information. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal information when you use our website wisebolt.com and the services we provide (collectively, “Services”).
Information We Collect
We collect the following types of information from our users:
- Personal Information: This includes your name, email address, home address, and electric meter information that you voluntarily provide to us when you use our Services.
- Electricity Consumption Data: We access your electricity consumption data through Smart Meter Texas (SMT) with your explicit authorization. This data is used to provide accurate usage reports and recommendations tailored to your needs. You can revoke this authorization at any time.
- Property Information: We obtain property information relevant to your home from third-party services such as Datafiniti. The use and handling of this data are governed by their privacy policy, which you can review here.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Services.
- To communicate with you, including sending you updates and other communications related to our Services.
- To analyze how our Services are used, which helps us to improve user experience and develop new features.
- For legal compliance, such as responding to legal requests or preventing fraud.
Sharing Your Information
We are a registered Competitive Service Provider (CSP) with Smart Meter Texas, and we adhere to all legal requirements for accessing and using your data. We will not share your electricity consumption data with any third parties without your explicit consent, except as necessary to provide the services you have requested.
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as web hosting, data retrieval, data analysis, and customer service. These providers are contractually obligated to protect your information.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a subpoena, court order, or other legal process.
- Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your information may be transferred to another entity.
Your Choices and Rights
You have certain rights regarding the personal information we hold about you. These may include the right to access, correct, delete, or restrict the use of your personal information, as well as the right to object to certain uses of your information. To exercise these rights, please contact us using the contact information provided below.
You may revoke your authorization for WiseBolt to access your electricity consumption data at any time through the WiseBolt portal or by directly managing your permissions on the Smart Meter Texas portal.
Data Security
We implement reasonable measures to protect the security of your personal information from unauthorized access, use, or disclosure. However, no internet-based service is completely secure, and we cannot guarantee the absolute security of your information. Third-party service providers we work with are also expected to implement reasonable security measures to protect your data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@wisebolt.com
Last Updated: August 11, 2024